Streamline documentation process

The lack of user-friendly and streamlined modules within systems results in a highly time-consuming documentation process undertaken by Care staff.

Summary of observation findings:

• Duplication of efforts as handover notes are a summarised version of notes keyed into system
• Deciphering notes may be difficult and time-consuming if handwriting is illegible
• Documentation fields are in separate forms, which require staff to navigate or open multiple tabs to complete documentation for one senior

*Findings were based on data from 3 CCOs covered during the work trial

Using templates for documentation, digitising handover notes, and using mobile-enabled applications for data entry can reduce inefficiencies in previous processes.

The desired outcomes include:

• Reduced overall time taken for documentation
• Freed up capacity for staff to take on value-adding tasks

Estimated 50% reduction of total documentation time from the:

• Digitising of progress notes
• Digitising of handover notes
• Streamlining of vital signs, bowel movement, intake/outtake documentation