Enhanced Comm Care Skills Standards Framework

The Community Care Skills Standards Framework (CCSSF) aims to articulate clear skills standards required for enhanced job roles of support care staff, and to provide a more skill-based career progression pathway to attract and retain locals in the Community Care sector. With the nation-wide establishment of Active Ageing Centres (AACs), the CCSSF was enhanced in 2024 to incorporate competencies needed for staff working within the AAC 2.0 model.

In addition to the Enhanced CCSSF, various skills frameworks have been developed to define the key competencies, skills, and knowledge required for specific job roles. Courses offered to the Community Care sector via the AIC Learning Network take reference from the following frameworks.

Who is it for and how can it be used?

a. Employers

 

  • For Community Care Organisations (CCO) to recognise, develop and use skill standards as a common reference for hiring purposes and develop skill competencies of staff

     

b. Employees

 

  • For CCO staff to understand skills and competencies required for job function and to take ownership to identify and invest in their own skills training to close skills gap

     

c. Educational and Training Providers

 

  • For AIC Learning Institute/Partners/Institutes of Higher Learning to identify and develop training courses which correspond to the requirements of the skill standards to meet industry needs

     

d. Government, Professional Bodies

 

  • For AIC and industry stakeholders to diagnose and address skills gaps of Community Care staff

     

Enhanced Community Care Skills Standards Framework (CCSSF) Resources

 

  1. Enhanced CCSSF Map (AAC skills highlighted)
  2. Enhanced CCSSF Skills Standard Catalogue
  3. Enhanced CCSSF Skills Standard Documents
  4. Critical Core Skills Documents

In 2024, CCSSF was refreshed to develop new skills or enhance existing skills based on the AAC 1.0 service requirements and later the AAC 2.0 service model. This updated competency framework is mapped to key AAC job roles (Centre Manager, Programme Executive, Volunteer Executive, and Volunteer) with corresponding skill standards defined for each role.
 
You may access the skills competencies for AAC staff here.
 
For more details on training, please refer to AIC Learning Network – Agency for Integrated Care .

From 2024, the new Community Care Career Track for Community Care Associate (CCA), Senior Community Care Associate (SCCA), Community Care Executive (CCE) and Community Care Manager (CCM) came under the Skills Framework for Healthcare (SFw HC) as part of the Job Redesign initiative.

 

Learn more about the skills and competencies of Community Care Associate (CCA) and Senior Community Care Associate (SCCA) here.

The Skills Framework for Healthcare (SFw HC), jointly developed by SkillsFuture Singapore, Workforce Singapore and Ministry of Health, is a structured guide for the healthcare workforce.

It maps out the healthcare sector’s job roles and career pathways such as nursing and allied health. Other useful information includes Technical Skills and Competencies required to perform the roles.

It is intended to help individuals, employers and training providers understand emerging skill needs, identify skills gaps, and plan for upgrading and career progression.
 
Learn more about the SFw HC here. 

As part of efforts to strengthen digital capabilities in the Community Care sector, the Community Care Digitalisation Competency Map (CCDCM) was developed and rolled out in December 2025.

The CCDCM outlines how staff across all levels, including Senior Management, Digitalisation Champions, and Digitalisation Users, can actively participate in their organisation’s digitalisation journey by building relevant competencies.

This competency map provides clear skill and competencies specifically tailored for non-IT staff, supporting them in navigating the digitalisation journey within their organisations.

Practical use cases to demonstrate how Community Care Organisations (CCOs) can apply the CCDCM in real-world scenarios are also included in the resource.

Learn more about CCDCM here.

As part of capability building and alignment of training standards for Community Mental Health Care Professionals, the Agency for Integrated Care worked with clinicians and community practitioners to develop the Dementia Care Competency Framework (DCCF).

You may access the DCCF here. 
 
For more info, refer to Building Capability of Community Partners – Agency for Integrated Care.

The National Mental Health Competency Training Framework (NMHCTF) has been developed as part of the broader National Mental Health and Wellbeing Strategy. This framework is designed to guide mental health practitioners in attaining the requisite competencies aligned with the tiered care model, which emphasises early detection and intervention for better outcomes in mental health care.

You may access the NMHCTF here. Refer to pages 36-49.

As part of capability building and alignment of training standards for Community Mental Health Care Professionals, the Agency for Integrated Care worked with clinicians and community practitioners to develop the Mental Health Competency Framework (MHCF).
 
You may access the MHCF here. 
 
For more info, refer to Building Capability of Community Partners – Agency for Integrated Care.